Shipping policy
It normally takes 2 - 3 business days for an order to be processed. Please note that processing time may increase to 3 - 5 business days during busy periods.
You will receive an email after your order has been shipped. The email will contain the tracking number(s) for your order.
For any questions, feel free to email us at cs.newjeans.universe@gmail.com or send us a message at our Facebook page. We will reply to you within 2 business days.
DO YOU SHIP TO MY COUNTRY?
New Jeans Universe ships internationally.
We make use of premium shipping services such as ePacket (which is delivered by USPS First Class delivery service) and YunExpress. ePacket/YunExpress delivery gives customers end-to-end tracking at no additional cost, allowing them to easily monitor and locate their package on official websites. (Available for selected countries only)
HOW LONG DOES SHIPPING TAKE?
Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary. On average, a package can take 14 - 20 business days to arrive from the date of shipment.
Regular shipping
| Region | Estimated delivery time ( business days) |
| United States | 7 - 10* |
| United Kingdom | 7 - 10* |
| Europe | 10 - 15* |
| Canada | 10 - 15* |
| Australia | 10 - 15* |
| All other countries | 10 - 40** |
Express shipping - 3 to 5 business days* [worldwide]
*Please note that orders placed during the peak holiday season (Nov - Jan) may face delays. Currently, we are also affected by COVID-19 shipment delays due to limited flights available. Shipping to certain countries may take 2 to 3 months. Kindly be assured that your parcel is not lost; it is simply still in transit. Do place your order early if you wish to receive your items before a specific time!
**Do contact us at cs.newjeans.universe@gmail.com if you wish to know the estimated shipping time to your country (that is not listed above).
WHAT ARE THE SHIPPING RATES?
New Jeans Universe offers free regular shipping* worldwide** for small parcels!
*Regular shipping (YunExpress / ePacket / SF Express)
**The following countries are excluded ( regular shipping fee for small packages will be $30) due to high occurrence of lost parcels with regular shipping methods/unavailability of regular shipping methods: Chile, Qatar, South Africa, Mauritius, Philippines, Indonesia, Bangladesh, Sri Lanka, India, Iraq
| Package size | Shipping rate |
| Small (up to 2 kg) | Free |
| Large (above 2 kg) | US$ 45 |
Express shipping (FedEx / DHL / UPS)
| Package size | Shipping rate |
| Small (up to 2 kg) | US$ 75 |
| Large (above 2 kg) | US$ 120 |
DO I HAVE TO PAY CUSTOMS FEES FOR MY ORDER?
Customs fees depend on the laws of your country. In the majority of cases, you are not required to pay any customs fees.
In the event that you are required to pay customs fees, you will be informed by your local customs / the logistics provider. Please settle the customs fees promptly to prevent your parcel from being destroyed by the customs or returned to us. We are not responsible for any items that do not reach you due to the late payment of customs fees, or if you choose not to pay the customs fees.
Customs fees may vary based on the tax laws of your country. Please provide your tax identification number when you place your order if required.
WHY HAS MY ORDER ARRIVED WITH SOME ITEMS MISSING?
As much as possible, we try to ship your order in 1 package. When it is not possible, rest assured that we will make the best arrangement for you. We may also ship your order in separate packages to prevent you from being charged with extra duty or customs fee.
If your order has arrived and is missing a few items, please do not worry as the rest of the items are on the way and will be arriving soon!
If still in doubt, please email us at cs.newjeans.universe@gmail.com or send us a message at our Facebook page and we will be happy to assist.